Customer Satisfaction (NPS)
Measure loyalty, improve experience and drive growth with StrategyX
NPS Tracking Made Easy – Automate Net Promoter Score (NPS) collection and reporting.
The challenge with customer satisfaction management
Without structured NPS tracking, businesses often rely on fragmented feedback or outdated data. This makes it difficult to understand customer loyalty, act on pain points, and measure improvement over time. StrategyX solves this with a comprehensive module that automates NPS measurement and ties it directly to strategic improvement actions.
Start the job - Skip the pain - Get the solution
Jobs to be done
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Measure and analyze NPS consistently
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Segment and analyze NPS results
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Close feedback loops effectively
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Identify and prioritize improvements
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Track trends over time
Common pain points
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Surveys are inconsistent or manual.
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No insight into where satisfaction is dropping.
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Negative feedback is ignored or mishandled.
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Feedback doesn’t translate into action.
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No consistent baseline or trend data.
StrategyX solution
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Automated, recurring NPS surveys.
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Granular reporting by segment, product, or location.
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Workflow tools for timely follow-up.
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Insight-to-action linking and task assignment.
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Historical dashboards and real-time scorecards.
The outcomes you want - The evidence we have
Outcomes:
Evidence:
Increased Customer Loyalty
20-point improvement in NPS over 12 months.
More Responsive Service
50% faster follow-up time on negative feedback.
Greater Customer Retention
15% reduction in churn rate.
Better Product and Service Alignment
Action plans based on segmented NPS results.
Enhanced Customer Insights
Clear visibility into promoter, passive, and detractor trends.
Key benefits
StrategyX empowers your business to grow faster and operate more efficiently through data-driven decision-making. Here are the key benefits that help you stay aligned, focused, and results-driven.
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Real-Time Feedback - Capture and respond to customer sentiment instantly.
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Actionable Insights - Identify trends, root causes, and improvement opportunities.
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Customer Segmentation - Analyze satisfaction across regions, products, or teams.
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Close the Loop - Turn detractors into promoters with structured follow-ups.
What our customers think
"With the Customer Satisfaction Module, we’ve transformed how we engage with feedback. Our NPS has climbed significantly, and we finally have the visibility we need to truly understand our customers. StrategyX makes satisfaction measurable and manageable.”
- Artem Soukhomlinov